ACTIVITY DATA
A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.
These standards are set out below;
-
People receive a prompt response to their contact with a GP practice via telephone.
-
Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
-
People receive bilingual information on local and emergency services when contacting a practice.
-
People are able to access information on how to get help and advice.
-
People receive the right care at the right time in a joined up way which is based on their needs.
-
People can use a range of options to contact their GP practice.
-
People are able to email a practice to request a non-urgent consultation or a call back.
QI GP Activity Data GP practices across the country are experiencing significant and growing strain with declining GP numbers, rising demand, struggles to recruit and retain staff and knock-on effects for patients.They have been at the forefront of the NHS’ response to the COVID-19 outbreak, delivering vaccines whilst maintaining non-COVID care for patients throughout.This page provides analysis on the pressures in general practice and is updated monthly with new data.
COMPLAINTS POLICY / PRIVACY POLICY
Should you ever feel the need to make a complaint about the service provided to you by Park Surgery, please click the link to gain access to our practice complaints policy. The practice are also open to you sending your complaint directly to our manager, on the following email address: practice.manager.w93040@wales.nhs.uk.
ACCESS TO RECORDS/CHANGE OF DETAILS
CONSENT FORMS/FOI&EIR
If you are a patient who would like a copy of their records, please download the 'Access to Records' form and hand in at Reception.
If you are a patient who has recently changed address, married/divorced and would like to update your details with the practice, please download the 'Change of Details' form and hand into Reception.
If you are a patient who would like to give access to a member of your family to discuss your personal records with us, please download the 'Consent' form and hand into Reception.
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is also available at our reception desk.